Terms and Conditions

Balconista Furniture Terms and Conditions


Production will begin when a 50% deposit is received, and the required purchase order has been issued. Production will begin only when the entire 50% deposit is received. Orders must be paid in full including freight costs, shipping and handling prior to shipping. A service fee of 5% of the invoice will be imposed on any portion of the invoice that remains unpaid for thirty (30) days or more after receipt of goods. Customer will be liable for all costs incurred by Balconista LLC (hereinafter referred to as “Balconista Furniture”), including but not limited to attorneys’ fees in collecting monies due. Our custom quotes are honored for a period of thirty (30) days, after which the custom quote shall expire, unless otherwise negotiated.

Quoted price of goods are net unless otherwise noted. Price of goods do not include shipping/freight charges, storage charges, sales or other taxes, local delivery, un-crating or installation. Standard lead time for production only is 8-12 weeks from Balconista Furniture’s receipt of deposit and all relevant client approvals. Shipping time is additional. Balconista Furniture makes no guarantee as to shipping times.

Balconista Furniture maintains proprietary interest in our patented designs. Unauthorized copying or reproductions of such designs will be prosecuted as provided by law. Balconista Furniture will customize most of its designs to accommodate existing balcony structure. Any customization will be quoted by Balconista Furniture at a competitive rate for Customer and as such is not eligible for refunds or returns.

Before an order is put into production, the quote must be approved and a subsequent purchase order with 50% deposit received by Balconista Furniture. Each customer order is processed and produced as indicated on the order confirmation generated by Balconista Furniture. If there is any discrepancy, Customer must advise Balconista Furniture within ten (10) days from the date of order confirmation. Methods of payment accepted include corporate or cashier’s check. We also accept American Express, MasterCard, Visa and Discover and PayPal. A 3% processing fee will be added to all credit card and PayPal payments.

Charge backs, deductions, changes, cancellations, returns or refunds require prior written consent by Balconista Furniture. No returns or cancellations will be accepted on ‘made-to-order’ or custom pieces which have been modified from Balconista Furniture’s original design. Balconista Furniture is not required to accept changes to orders after the order confirmation. However, Balconista Furniture will accept reasonable changes to orders with the following conditions: 1) The request must be submitted in writing and received in time to be implemented. 2) Changes will be subject to additional charges for materials, labor, and administrative. Under no circumstances may orders be cancelled after production has begun.

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Customer will receive notification from Balconista Furniture as to the date merchandise will be available for shipment. All orders will be shipped as soon as possible. If customer is unable to or unwilling to accept delivery of merchandise, Balconista Furniture may transfer merchandise to storage. Customer is responsible for the cost of such storage and shall bear the risk of loss or damage to merchandise during such storage, as well as during delivery of same. Additional storage fees will be charged to store merchandise if not picked up within sixty (60) days from the date of invoice for final balance due.

Unless Balconista Furniture is otherwise notified by Customer’s written instructions, freight arrangements shall be made by Balconista Furniture on Customer’s behalf. All such delivery, packing, crating, shipping, insurance, applicable taxes and similar charges are in addition to the stated purchase price of goods and are listed on the quote as Freight/Shipping and Handling. All charges are pro forma and will be included in the balance due notice. If Customer chooses to manage their own freight and delivery, Balconista Furniture must be notified of the specific details of the shipping process, including, but not limited to: the method of delivery, a tracking number, the expected date of delivery and whether there is a loading dock at the delivery location or not. Customer will still be responsible for handling charges for proper packing of the products. All products are moved through a Bill of Lading (BOL). The location of the pick-up by the client or the client’s agent may trigger sales tax responsibility at that location.